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Management

 HRM Review


March '11
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Organizational Development and Effective Change Management
Action Research: An Approach to Organizational Development
Spatial Influence on Organizational Behavior and Space Design as an Important Tool for Organizational Development
Change : The Perpetual Way of Corporate Life
Managing Change in Organizations: Emerging Trends & HR Challenges
Organizational Change Audit : Are Organizations Well-prepared for Effecting Changes?
Conversational Leadership: A New Template for Organizational Change
Projects as Organizing Vehicles and Elements of Change
Success Mantra for Change Management in M&A : Addressing People Issues
Organizational Development/Human Resource Development Initiatives for Managing Change : Study of LIC of India
Good Will Hunting: Hunting for Change, Haunting for Hunting?
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Organizational Development and Effective Change Management

-- Shivani Sah

Managing change is one of the most challenging tasks facing organizations today. Effective change management alone can ensure success of companies in such rapidly changing environment. The purpose of this article is to provide change managers with an insight into how they can effectively manage change. The article discusses the activities which are fundamental to successful change management. Two cases from the Indian industry are used to illustrate principles of effective change.

Article Price : Rs.50

Action Research: An Approach to Organizational Development

-- P Sudarkodi, Dr. M G Saravanaraj

Organizations in order to subsist in the competitive world have to adapt to new technology, new markets and new challenges. The essence can be gained through the process of organizational development by creating a change in structure, belief, attitudes and values of the organization. Organizational development is valuable and mutual management of what the system wants to become. Seen in this way, action research is something people do in order to advance the quality of life for themselves and for others.

Article Price : Rs.50

Spatial Influence on Organizational Behavior and Space Design as an Important Tool for Organizational Development

-- Sumanta Deb

The main purpose of this article is to analyze the influence of spatial arrangement on employee behavior, especially, creativity and knowledge sharing for the knowledge workers. This article conceptualizes office as a infrastructure for knowledge work and analyzes how spatial and behavioral system interact in unison to help organizational development with the help of architectural language of spatial morphological analysis and space syntax. It also analyzes the potential use of space syntax analysis as a tool for organizational development.

Article Price : Rs.50

Change : The Perpetual Way of Corporate Life

-- Chandrakanta Sahoo

Change is the only unchanging principle of the world. The illustrious dictum replicates the happenings of the business world. The challenges many business enterprises encounter today may vary from relatively minor change processes such as fine-tuning the workforce to major transformations like organizational restructuring. Such changes may be viewed as problems in the workplace on the one hand, while, on the other hand, it may prove to be a competitive advantage for the organization. This article while discussing the framework of change management process develops a proper model for organizational change.

Article Price : Rs.50

Managing Change in Organizations: Emerging Trends & HR Challenges

-- Dr. M Subramanya

This article deals with managing change in the competitive environment. It emphasizes on the importance of change and emerging trends viz., impact of globalization, workforce diversity, flexibility, need for flatter organizational structure, and networking organization. It highlights the major challenges of HR such as managing and retention of talents, reinforcing organizational culture, developing a learning organization and leadership development in changing times.

Article Price : Rs.50

Organizational Change Audit : Are Organizations Well-prepared for Effecting Changes?

-- P Manikandan

Increased global competition has placed greater demands on organizations to be constantly changing and innovating. This article brings out some issues related to style/culture, staff, strategy, system, and skill factors of the organization, which are not normally taken into consideration while implementing analytical dimensions of change. These oft-neglected, but crucial issues for change can help organizations in self-audit to assess their strengths and weaknesses in planning and managing change.

Article Price : Rs.50

Conversational Leadership: A New Template for Organizational Change

-- NR Aravamudhan

Organizational learning today occurs widely, not within the confines of the training rooms, boardroom or workshops but in cafeterias, around water coolers or on staircases or even in wayside eateries. In a typical organization, knowledge is diffused and shared, breakthrough solutions are generated through conversations. Conversations can be a core process ala marketing, finance and new product development. Organizations need a dynamic leader who can navigate the organization through conversation to usher in the much-needed change. This article explores how conversation can be treated as core processes.

Article Price : Rs.50

Projects as Organizing Vehicles and Elements of Change

-- Timothy L Wilson

It has been generally recognized that project management approach to getting things done is increasing lately. This article, however, focuses on the organizational implications of the same. We assert first that an organizational form associated with the main project tasks be replicated in firms whose businesses tend to be seriously affected by individual projects of a type where innovation and/or creativity are involved. Second, we relate two examples of projects, changing organizational approaches—one at the firm level and another at the industry level.

Article Price : Rs.50

Success Mantra for Change Management in M&A : Addressing People Issues

-- Gouri Prava Samal

In today's business world, Mergers and Acquisitions (M&As) have become a fact of life, where change is an unavoidable consequence. But getting employees from different organizations to work on a common platform is one of the greatest challenge with M&As. Thus, despite the highest degree of strategy and huge investments, the majority of M&As fail miserably. Research also recommends that up to 65% of failed M&As are due to `people issues'. Considering all these, this article discusses about M&A as a growth strategy, reasons for its failure, and suggests some of the critical people issues to be addressed.

Article Price : Rs.50

Organizational Development/Human Resource Development Initiatives for Managing Change : Study of LIC of India

-- Dolly Dolai, PK Mohanty

This article makes an attempt to describe the OD/HRD initiatives undertaken in the Life Insurance Corporation of India (LIC) in managing changes. In order to cope up with the rapid changes in the insurance market, LIC has been going through a process of transformation to revamp its corporate image. As a result of those initiatives, a number of processes started i.e., the HR strategy of job rotation, people practices of collaboration, training and development of people, in-house technology, etc. This resulted in business development and a climate of trust, industrial harmony, high integrity and transparent business practices in the corporation.

Article Price : Rs.50

Good Will Hunting: Hunting for Change, Haunting for Hunting?

-- Vandana Jayakumar, Dr. Nagendra V Chowdary

What triggers a non-obligatory change initiative? Perhaps Gerald Lambeau (Lambeau), professor of Mathematics at Massachusetts Institute of Technology (MIT) and Sean Maguire (Sean), a psychiatrist, in Good Will Hunting, have the answer. These two professors are inspired to bring out an out-of-turn change when they come across Will Hunting (Will) who is blessed with extraordinary intelligence. Lambeau spots Will at MIT where the latter works as a janitor. Ironically, Will is reluctant to use or show his intelligence and is rather defensive in nature. Lambeau commissions Sean to persuade Will to understand his capabilities. Despite Will's resistance to change, Sean is able to bring about a change in Will. This case study discusses how a change agent can lead a non-obligatory change initiative especially when the subject of change is stubborn and least receptive to change.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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